Quality Policy

Télefo S.p.A.’s quality policy is intended as a tool for achieving corporate improvement, whether aimed at customer satisfaction or that of stakeholders (employees, suppliers, owners, etc.).

This policy has three main objectives:

1. Maintain a consistently high level of satisfaction among all stakeholders, particularly customers;
2. Facilitate a participatory and sharing process among employees, collaborators, and suppliers;
3. Conduct all assessments based on objective evidence and in compliance with applicable standards and regulations.

Télefo S.p.A.’s Quality Policy was born from a commitment to the requirements of the UNI EN ISO 9001:2015 standard.

The General Management, employees, and collaborators of Télefo S.p.A. are committed every day to pursuing corporate objectives through the provision of high-quality services and products. The objectives are pursued in compliance with and through the implementation of a Management System compliant with the UNI EN ISO 9001:2015 standard.

In carrying out its activities, Télefo S.p.A. is responsible for ensuring:

• A corporate organizational model capable of consistently ensuring adequate technical expertise for the marketing of optical components;
• Establishing every interaction with its customers and suppliers to create value, while identifying current and future needs for the company’s success;
• An adequate level of procedural precision in company functions, through ongoing training for general managers and/or external consultants/institutions;

Télefo S.p.A.’s Quality Management System is based on a corporate risk assessment approach that allows the organization to identify factors that could generate process deviations from the ISO 9001:2015 standard and to implement preventative controls to minimize negative effects and best seize market opportunities by anticipating trends.

The General Manager is committed to ensuring that this Policy is understood, shared, and implemented by all company functions, employees, and, where necessary, stakeholders. Stakeholder satisfaction is achieved by achieving the objectives defined in the Management Review, which are the lifeblood of company operations.

This Policy must be disseminated to all levels of the organization through on-site display to ensure its understanding by all employees, collaborators, and all third parties with various interests in company operations.

Based on the general principles outlined below, measurable objectives have been defined and monitored during the Management Review to continuously improve the effectiveness of the System.

GENERAL PRINCIPLES

1. Pay maximum attention to identifying and satisfying the needs of its people, particularly employees and collaborators;
2. Continuously improve the quality of company management and the products offered, resulting in positive results, both financially and in terms of excellence and external reputation—to the full satisfaction of customers;
3. Ensure the availability of professionals who are always suited to the needs of stakeholders and the target market;
4. Continuously improve the company’s image;
5. Ensure ongoing development, motivation, and professional growth of its personnel;
6. Comply with the requirements of the Quality Management System and ensure its continuous and effective implementation;
7. Revise, when necessary, the Quality Policy itself to ensure that its personnel fully understand its contents and are committed to implementing them, and that stakeholders are, where necessary, kept informed of the evolution of the company’s context.

General Manager: Giovanni Verderio